State Farm® Insurance Agent Sarah Crispin-Thomas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Holly Opfar
September 25, 2024
5
out of
5
rating by Holly Opfar
"I've been a state farm customer for a number of years and out of all of the agent's I've been assigned to, Sarah's office has made making changes and asking questions the easiest with their texting options. They are also the first insurance company I've ever had reach out to me and schedule a call to go over my policies and coverage to make sure I have what I need and not too little or too much coverage. I appreciate all of the hard work her team has done to make sure I have what best fits my household and life."
We responded:
"We sincerely care about our Good Neighbors, Holly! We’re so glad that you are pleased with our service and comfortable with us. If we can assist you with any of your additional insurance needs, please let us know. We’re more than happy to help!"
Valerie Brown
August 22, 2024
5
out of
5
rating by Valerie Brown
"State Farm is a new insurance company for me. Sarah and her team have been so helpful in getting me the maximum discounts on my policy and in customer care. I highly recommend the agency."
We responded:
"Valerie, thank you so much for the wonderful review about our agency. We take pride in our customer service and really appreciate you noticing. We love helping our good neighbors find the discounts they are eligible for on their insurance policies and are always here to review your policy and answer any questions you may have. "
Emilie Serena
August 21, 2024
5
out of
5
rating by Emilie Serena
"Jessica is the one who I met with. She was amazing and really went step by step with everything I needed to know and the questions I had. She has great communication skills and very informative as well. I really appreciated her help!"
We responded:
"Emilie, thank you so much for the great review about Jessica! She is a staple here in our office and very knowledgeable about our State Farm products. We are glad to hear your meeting with her went well and that she was able to guide you and answer your questions. We are always just a text or phone call away if you ever need any assistance. "
lou fletcher
August 21, 2024
5
out of
5
rating by lou fletcher
"State Farm one of the best insurance companies I’ve had to deal with very courteous Crispin Thomas is very knowledgeable on everything she talks to you about"
We responded:
"Lou, thank you so much for taking the time to leave our State Farm agency such a nice review! We really appreciate good neighbors like you! Sarah is a wealth of knowledge and experience, and always willing to meet with our customers. We are happy to have you as a customer and look forward to servicing you and the community for many more years. "
Lauren Chan
July 1, 2024
5
out of
5
rating by Lauren Chan
"Jessica was great and so informative on our policy review! We really appreciated her taking the time to answer all of our questions and being transparent on what we did or didn't need to add to our policies. Thank you!"
We responded:
"I’m thrilled that you had a great experience with Jessica, Lauren! She is an integral part of our State Farm team here in Latrobe and I’m not surprised that she provided you with the top-notch customer service you deserve. If you have any other questions or concerns about your insurance with us, please let us know! We’re always happy to help. Thanks again"
Lora Henderson
June 25, 2024
5
out of
5
rating by Lora Henderson
"Jen helped explain my policy and about the increase. She suggested tweaks to the policy and answered all my questions."
We responded:
"We’re so very glad to be of service, Lora! Thank you for taking the time to leave us such a pleasant review. If you have any other questions or concerns about your insurance, don’t hesitate to contact our office. We’re always happy to help. "
Darlene Upson
June 19, 2024
5
out of
5
rating by Darlene Upson
"Sarah has been very helpful and the office staff are wonderful."
We responded:
"We’re so glad to be of service, Darlene. Thank you for taking the time to leave us such a nice review! If you have any other questions or concerns about your insurance with us, please give us a call or stop by. We’re always happy to help!"
Arnold Vecchetti
June 12, 2024
5
out of
5
rating by Arnold Vecchetti
"State Farm Drive Safe saves money. One transponder the App Password, User Name n E-Mail up n running. Took about average 3 weeks to change over to State Farm. Took care of all cancellation paperwork with other insurance company."
We responded:
"We’re very glad to have earned your business, Arnold! Welcome to our State Farm Insurance family. We’re glad we could make the process of switching insurance carriers a little easier for you. Don’t hesitate to reach out or stop by if we can assist you further. Thank you for your excellent review! "
Lynda Guzik
June 5, 2024
5
out of
5
rating by Lynda Guzik
"Sarah and her staff are extremely helpful, thorough, knowledgable, and informative. I enjoy talking with them about future plans and dreams and how those may impact my insurance profile."
We responded:
"Thank you so much for your wonderful review, Lynda! We enjoy hearing about your future plans and helping you make the best decisions regarding your insurance needs. We are always available to answer any questions you may have! We appreciate your business so much at our State Farm agency. "
Dave
June 5, 2024
5
out of
5
rating by Dave
"I'm very happy with our switch to State Farm auto and homeowners insurance. Anthony was very helpful and knowledgeable in setting everything up for us. He answered all of our questions and returned calls and text quickly. We got a way better price from State Farm than what we were paying at Nationwide."
We responded:
"Thank you for your stellar review, Dave! We’re very glad to have earned your business. Anthony is an integral part of our State Farm Insurance team here in Latrobe and I’m not surprised that he provided you with such impeccable service. Let us know if you have any other questions or concerns about your Auto Insurance and Homeowners Insurance and we’d be more than happy to help. Thanks again! "
Kerri Kooser
April 17, 2024
5
out of
5
rating by Kerri Kooser
"Perfect experience. Jessica was not only kind, but so helpful. Anyone looking for a caring, professional insurance agency, this is it"
We responded:
"Kerri, thank you so much for your kind sentiments regarding Jessica and our agency, and for taking the time to leave us a review. Caring and professional are two of the main things that we strive to be. We are so grateful you trust us with your insurance needs. "
Mel M
April 16, 2024
5
out of
5
rating by Mel M
"Jessica is wonderful. She gave us helpful suggestions to make sure that we are getting the best rates. We appreciate all that Jessica, Sarah, and the rest of Sarah’s team do!"
We responded:
"We’re glad to be of service, Mel! Thank you for taking the time to leave us such a pleasant review. We always try our best to save money for our Good Neighbors and provide the best possible customer service experience! Let us know if you have any other questions about your insurance and thanks again for the great review! "
David G.
March 26, 2024
5
out of
5
rating by David G.
"Sarah was very understanding and pleasant to work with. Her team was especially helpful. Michelle was constantly in contact with me and she was able to get information that I couldn't. They made a difficult time a little less difficult. I have nothing but good things to say about Sarah and her team."
We responded:
"Thank you so much for the outstanding review, David, and detailing your experience with our State Farm team. We know that any time there is an incident, it can be a very stressful time. We always try our best to provide any information that we can and make the process of utilizing your insurance with us as seamless as possible. We look forward to continuing to work with you into the future!"
susan mckeever
January 26, 2024
5
out of
5
rating by susan mckeever
"If you’re searching for an insurance provider that is straight forward and hassle free, you’ll find it with State Farm and Sarah Crispin Thomas! The customer service I receive is beyond exceptional! They are friendly, quick to respond and professional! If you have a choice, choose this State Farm branch!"
We responded:
"What a stellar review, Susan! Thank you so much for your kind feedback. We’re always here to ensure that our customers are taken care of and have their important questions answered. That’s what being a Good Neighbor is all about. Let us know if we can assist you further and thanks again for the great review! "
Cathi Gerhard
January 24, 2024
5
out of
5
rating by Cathi Gerhard
"Sarah and her team are one of a kind in that they still work to SERVE the clients, fighting for the best coverages and loss outcomes. In this world of 800 numbers, automated claims, and faceless/nameless business practices, this insurance agency takes the time to get to know you personally and treat you with respect! For claims handling, you can’t ask for a better representative than Michelle, with 30 years of experience and counting! Their commitment to service also extends to their community, where they give back by supporting a variety of local causes!"
We responded:
"Thank you so much for your tremendous review, Cathi! We sincerely appreciate your feedback, and your business. Ensuring that our Good Neighbors have a friendly team member to work with is the most important thing to us. We know that insurance can often be a stressful experience, but we’re here to make sure that you are taken care of to the of our abilities. Thank you again and we look forward to speaking with you soon! "
Jennifer Bungard
January 22, 2024
5
out of
5
rating by Jennifer Bungard
"Very friendly and knowledgeable"
We responded:
"We’re very glad to be of service, Jennifer! Thank you for sharing your feedback about our State Farm office. If we can be of further assistance, please don’t hesitate to reach out. We’re always here to help! "
Debra Bumar
December 26, 2023
5
out of
5
rating by Debra Bumar
"Great customer service by Anthony!! Great savings and better coverage!!"
We responded:
"Thank you so much for the kind review, Debra! Anthony is an integral part of our State Farm team and I'm not surprised that he provided you with premier customer service. We love saving our Good Neighbors money any way that we can, and we look forward to helping you now, and into the future! "
Michele Massetto
September 15, 2023
5
out of
5
rating by Michele Massetto
"We have had wonderful service when we have needed it since we have been with this branch. We have gotten quick and professional responses from Anthony every time we have had questions. I highly recommended this office!!"
We responded:
"Nothing beats saving money, Michele! Thank you for allowing us to earn your business. That means a lot to us. Please let us know if you have any questions about your policy and we’d be happy to help. Thanks again for the great review!"
michael hoburn
September 15, 2023
5
out of
5
rating by michael hoburn
"Thank you to Jessica Hill for all her help with my truck insurance. Even saved me 35 bucks a month!"
We responded:
"Nothing beats saving money, Michael! Thank you for allowing us to earn your business. That means a lot to us. Please let us know if you have any questions about your policy and we’d be happy to help. Thanks again for the great review!"
Bob Hixson
September 15, 2023
5
out of
5
rating by Bob Hixson
"Anthony did a great job walking us through home and auto insurance. Best rates with the most coverage I have found."
We responded:
"Nothing beats saving money with amazing coverage through State Farm, Bob! Thank you very much for your kind review. We always strive to provide the best customer service experience that we can. Let us know if you have any other questions about your Auto or Home Insurance and we’d be happy to help. "
Dean Huss
September 15, 2023
5
out of
5
rating by Dean Huss
"The staff is very friendly and helpful. Anthony is always available and willing to help me navigate through my insurance needs. Whether it’s Auto, Home, Life, Liability or Businesses insurance you need to look no further the Sarah Crispin-Thomas Agency."
We responded:
"We’re so very glad to be of service, Dean! Thank you for taking the time to write us such a kind review. If you have any other insurance questions, don’t hesitate to contact us. We’re always here for you! "
Andrew Hamilton
September 15, 2023
5
out of
5
rating by Andrew Hamilton
"Great Agency that helped me to save a lot of money on RV insurance from my former institution. A nice young man assisted me named Anthony. Great professionalism and knowledge."
We responded:
"We absolutely love saving our Good Neighbors money, Andrew! It is truly one of our favorite things about being a local State Farm office. If you have any other questions about your RV Insurance, please let us know! We’re happy to help. I’m thrilled that you had a great experience with Anthony! "
Mary Kate Massetto
September 15, 2023
5
out of
5
rating by Mary Kate Massetto
"One of the most genuine and caring group of people I've ever met. I have no doubt every time I talk anyone here that they truly care about my needs and want to help me in any way they can! I specifically worked with Anthony, who always is professional while maintaining a realistic approach that's very refreshing in the world of insurance!"
We responded:
"What a wonderful review, Mary Kate! Thank you so much for sharing your terrific feedback. We know that you can work with any insurance agency you like, but you chose us, and we want to ensure that you receive impeccable customer service during every interaction with our State Farm office. Thank you for your kind words and I’ll be certain to pass your feedback on to Anthony! "
Mic Irwin
September 15, 2023
5
out of
5
rating by Mic Irwin
"Thanks so much to Jessica Hill for all her help with auto insurance.she made my boyfriend and I very comfortable and took the time to explain everything"
We responded:
"We’re very glad to be of service, Mic! Jessica is a wonderful team member and I’m glad that you got to experience her brilliant customer service firsthand. If you have any other questions about your Auto Insurance, please reach out! We’re happy to assist! "
Justin Hill
September 15, 2023
5
out of
5
rating by Justin Hill
"Like most people, I thought life insurance was just a scam. Jessica helped me realize that life insurance is not about you, it is about those that you leave behind. It is hard enough to lose someone, let alone not have the money to cover their final expenses etc. I highly recommend that you go and talk to Jessica about life insurance so that the people you love are taken care of when you die."
We responded:
"Thank you for the excellent review, Justin! We’re here to educate our Good Neighbors about Life Insurance and how we can help craft a plan for those you love, as you mentioned, in the event of the unexpected. We’re so very glad that you saw the value! Thank you again for the wonderful review and please let us know if you have any questions. We’re always happy to help. "