State Farm® Insurance Agent Sarah Crispin-Thomas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Walt Oshie
June 22, 2025
5
out of
5
rating by Walt Oshie
"Friendly and proactive people. Everyone I've interacted with at the insurance agency has been outwardly friendly and welcoming. They show having an interest in the customer's needs. And will take time, meet with the customer. Show as to provide solutions. I am impressed."
We responded:
"Walt, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jennifer Bihon
February 13, 2025
5
out of
5
rating by Jennifer Bihon
"Customer Service? 5 star! Professionalism? 5 star! Patience? 5 Star! Knowledgeable? 5 star! Everyone in Sarah's office is fabulous! They are proactive in regards to ensuring we are getting the best pricing and coverage available. I highly recommend working with them for all your insurance needs!"
We responded:
"Jennifer, thank you so much for your enthusiastic review. We are happy that you have had such a positive experience with our State Farm agency. We strive to make sure our Good Neighbors are adequately covered and appreciate you noticing our proactivity. "
Tina Alwine
February 7, 2025
5
out of
5
rating by Tina Alwine
"I am so grateful for Sarah and her staff, especially Jessica. She is helpful and gets back to me quickly anytime I call with a question or a change in my policy. She goes above and beyond to get your questions or concerns resolved."
We responded:
"Tina, we are very appreciative of your review of our State Farm agency. Jessica is a wealth of knowledge and experience; we are happy she has been of such great service to you. Thank you for taking the time to leave us a review. Please don't ever hesitate to reach out with any questions or concerns. that is what we are here for! "
Westmoreland Diversity Coalition
February 4, 2025
5
out of
5
rating by Westmoreland Diversity Coalition
"The entire staff is extremely helpful, efficient and knowledgeable.They always service me with a wonderful attitude. I always feel better about whatever it is we've addressed after talking with them. I recommend this state Farm Agency to you without reservation."
We responded:
"Carlotta, we appreciate you taking the time to leave us such a nice review. We are happy that we are able to talk you through any of your concerns. Please never hesitate to reach out: that is what we are here for. Your recommendation of our State Farm agency means a lot to us. "
Gary Alred
February 1, 2025
5
out of
5
rating by Gary Alred
"I had USSA. Sarah saved my wife and I $700 a year with way better coverage. And you’re issued an actual ID card and holder. 100% recommend."
We responded:
"Gary, thank you for taking the time to leave our agency such a nice review. We are happy that we were able to offer you savings and more coverage. Making sure our Good Neighbors are covered adequately is very important to us. "
Deborah Hazlett
January 22, 2025
5
out of
5
rating by Deborah Hazlett
"I enjoy the office of Sarah ChrispinThomas and staff at the Allstate office near the school friendly helpful and easy to get to to I recommend this office it’s convenient and can handle your needs with a smile !! A special thank you to Jessica who I seen today !!"
We responded:
"Deborah, thank you so much for your kind review of our State Farm Agency, We are available to help our good neighbors with their insurance needs! "
Kirsten dumbauld
January 21, 2025
5
out of
5
rating by Kirsten dumbauld
"The absolute best! I’ve had a great experience with State Farm. Their team has always been genuinely helpful, responsive, and always answers any questions I have with kindness and insight. When I moved to Latrobe area, they made my insurance process smooth and stress free. I cannot recommend them enough!"
We responded:
"Kirsten, thank you for the compliments on our State Farm agency. We strive to provide excellent customer service and ensure our customers have the best experience possible. "
Joe Plazio
January 21, 2025
5
out of
5
rating by Joe Plazio
"I recently moved to PA and needed a new Stat Farm agent. I first went with a local agent where we moved. Shortly after that agent retired. I searched for a new agent and Sarah Crispin-Thomes was recommended by a family member. I have been dealing with Jessica in her office. I am a person with many questions. Jessica is amazing. She answer's all my questions the first time and she does it quickly! I would recommend this agent to everybody. If you have insurance questions call Jessica. She is on top of her game!"
We responded:
"Joe, thank you for the wonderful review on our agency and Jessica. She is a valuable member of our team, and we are happy to hear of your positive experience with our agency. "
David Kindl
January 14, 2025
5
out of
5
rating by David Kindl
"Jessica was professional and efficient at explaining my home and auto bundle review including my options for slight changes that will benefit me long term. She did all of this in a very precise ,knowledgeable and personable way."
We responded:
"I’m so glad that you had an excellent experience with Jessica, David! Thank you for taking the time to share your experience. We strive to provide an excellent customer experience during each interaction we have with our Good Neighbors. We’re glad our expertise shone through. Give us a call or stop by if we can assist you further with your insurance needs. "
Holly Morse
September 25, 2024
5
out of
5
rating by Holly Morse
"I've been a state farm customer for a number of years and out of all of the agent's I've been assigned to, Sarah's office has made making changes and asking questions the easiest with their texting options. They are also the first insurance company I've ever had reach out to me and schedule a call to go over my policies and coverage to make sure I have what I need and not too little or too much coverage. I appreciate all of the hard work her team has done to make sure I have what best fits my household and life."
We responded:
"We sincerely care about our Good Neighbors, Holly! We’re so glad that you are pleased with our service and comfortable with us. If we can assist you with any of your additional insurance needs, please let us know. We’re more than happy to help!"
Valerie Brown
August 22, 2024
5
out of
5
rating by Valerie Brown
"State Farm is a new insurance company for me. Sarah and her team have been so helpful in getting me the maximum discounts on my policy and in customer care. I highly recommend the agency."
We responded:
"Valerie, thank you so much for the wonderful review about our agency. We take pride in our customer service and really appreciate you noticing. We love helping our good neighbors find the discounts they are eligible for on their insurance policies and are always here to review your policy and answer any questions you may have. "
Emilie Serena
August 21, 2024
5
out of
5
rating by Emilie Serena
"Jessica is the one who I met with. She was amazing and really went step by step with everything I needed to know and the questions I had. She has great communication skills and very informative as well. I really appreciated her help!"
We responded:
"Emilie, thank you so much for the great review about Jessica! She is a staple here in our office and very knowledgeable about our State Farm products. We are glad to hear your meeting with her went well and that she was able to guide you and answer your questions. We are always just a text or phone call away if you ever need any assistance. "
lou fletcher
August 21, 2024
5
out of
5
rating by lou fletcher
"State Farm one of the best insurance companies I’ve had to deal with very courteous Crispin Thomas is very knowledgeable on everything she talks to you about"
We responded:
"Lou, thank you so much for taking the time to leave our State Farm agency such a nice review! We really appreciate good neighbors like you! Sarah is a wealth of knowledge and experience, and always willing to meet with our customers. We are happy to have you as a customer and look forward to servicing you and the community for many more years. "
Lauren Chan
July 1, 2024
5
out of
5
rating by Lauren Chan
"Jessica was great and so informative on our policy review! We really appreciated her taking the time to answer all of our questions and being transparent on what we did or didn't need to add to our policies. Thank you!"
We responded:
"I’m thrilled that you had a great experience with Jessica, Lauren! She is an integral part of our State Farm team here in Latrobe and I’m not surprised that she provided you with the top-notch customer service you deserve. If you have any other questions or concerns about your insurance with us, please let us know! We’re always happy to help. Thanks again"
Lora Henderson
June 25, 2024
5
out of
5
rating by Lora Henderson
"Jen helped explain my policy and about the increase. She suggested tweaks to the policy and answered all my questions."
We responded:
"We’re so very glad to be of service, Lora! Thank you for taking the time to leave us such a pleasant review. If you have any other questions or concerns about your insurance, don’t hesitate to contact our office. We’re always happy to help. "
Darlene Upson
June 19, 2024
5
out of
5
rating by Darlene Upson
"Sarah has been very helpful and the office staff are wonderful."
We responded:
"We’re so glad to be of service, Darlene. Thank you for taking the time to leave us such a nice review! If you have any other questions or concerns about your insurance with us, please give us a call or stop by. We’re always happy to help!"
Arnold Vecchetti
June 12, 2024
5
out of
5
rating by Arnold Vecchetti
"State Farm Drive Safe saves money. One transponder the App Password, User Name n E-Mail up n running. Took about average 3 weeks to change over to State Farm. Took care of all cancellation paperwork with other insurance company."
We responded:
"We’re very glad to have earned your business, Arnold! Welcome to our State Farm Insurance family. We’re glad we could make the process of switching insurance carriers a little easier for you. Don’t hesitate to reach out or stop by if we can assist you further. Thank you for your excellent review! "
Lynda Guzik
June 5, 2024
5
out of
5
rating by Lynda Guzik
"Sarah and her staff are extremely helpful, thorough, knowledgable, and informative. I enjoy talking with them about future plans and dreams and how those may impact my insurance profile."
We responded:
"Thank you so much for your wonderful review, Lynda! We enjoy hearing about your future plans and helping you make the best decisions regarding your insurance needs. We are always available to answer any questions you may have! We appreciate your business so much at our State Farm agency. "
Dave
June 5, 2024
5
out of
5
rating by Dave
"I'm very happy with our switch to State Farm auto and homeowners insurance. Anthony was very helpful and knowledgeable in setting everything up for us. He answered all of our questions and returned calls and text quickly. We got a way better price from State Farm than what we were paying at Nationwide."
We responded:
"Thank you for your stellar review, Dave! We’re very glad to have earned your business. Anthony is an integral part of our State Farm Insurance team here in Latrobe and I’m not surprised that he provided you with such impeccable service. Let us know if you have any other questions or concerns about your Auto Insurance and Homeowners Insurance and we’d be more than happy to help. Thanks again! "
Kerri Kooser
April 17, 2024
5
out of
5
rating by Kerri Kooser
"Perfect experience. Jessica was not only kind, but so helpful. Anyone looking for a caring, professional insurance agency, this is it"
We responded:
"Kerri, thank you so much for your kind sentiments regarding Jessica and our agency, and for taking the time to leave us a review. Caring and professional are two of the main things that we strive to be. We are so grateful you trust us with your insurance needs. "
Mel M
April 16, 2024
5
out of
5
rating by Mel M
"Jessica is wonderful. She gave us helpful suggestions to make sure that we are getting the best rates. We appreciate all that Jessica, Sarah, and the rest of Sarah’s team do!"
We responded:
"We’re glad to be of service, Mel! Thank you for taking the time to leave us such a pleasant review. We always try our best to save money for our Good Neighbors and provide the best possible customer service experience! Let us know if you have any other questions about your insurance and thanks again for the great review! "
David G.
March 26, 2024
5
out of
5
rating by David G.
"Sarah was very understanding and pleasant to work with. Her team was especially helpful. Michelle was constantly in contact with me and she was able to get information that I couldn't. They made a difficult time a little less difficult. I have nothing but good things to say about Sarah and her team."
We responded:
"Thank you so much for the outstanding review, David, and detailing your experience with our State Farm team. We know that any time there is an incident, it can be a very stressful time. We always try our best to provide any information that we can and make the process of utilizing your insurance with us as seamless as possible. We look forward to continuing to work with you into the future!"
Susan Labuda
January 26, 2024
5
out of
5
rating by Susan Labuda
"If you’re searching for an insurance provider that is straight forward and hassle free, you’ll find it with State Farm and Sarah Crispin Thomas! The customer service I receive is beyond exceptional! They are friendly, quick to respond and professional! If you have a choice, choose this State Farm branch!"
We responded:
"What a stellar review, Susan! Thank you so much for your kind feedback. We’re always here to ensure that our customers are taken care of and have their important questions answered. That’s what being a Good Neighbor is all about. Let us know if we can assist you further and thanks again for the great review! "
Cathi Gerhard
January 24, 2024
5
out of
5
rating by Cathi Gerhard
"Sarah and her team are one of a kind in that they still work to SERVE the clients, fighting for the best coverages and loss outcomes. In this world of 800 numbers, automated claims, and faceless/nameless business practices, this insurance agency takes the time to get to know you personally and treat you with respect! For claims handling, you can’t ask for a better representative than Michelle, with 30 years of experience and counting! Their commitment to service also extends to their community, where they give back by supporting a variety of local causes!"
We responded:
"Thank you so much for your tremendous review, Cathi! We sincerely appreciate your feedback, and your business. Ensuring that our Good Neighbors have a friendly team member to work with is the most important thing to us. We know that insurance can often be a stressful experience, but we’re here to make sure that you are taken care of to the of our abilities. Thank you again and we look forward to speaking with you soon! "
Jennifer Bungard
January 22, 2024
5
out of
5
rating by Jennifer Bungard
"Very friendly and knowledgeable"
We responded:
"We’re very glad to be of service, Jennifer! Thank you for sharing your feedback about our State Farm office. If we can be of further assistance, please don’t hesitate to reach out. We’re always here to help! "